More than lip service
Good customer service is the key to success. "Make me feel important" is all that customers ever want in a business transaction.Every study confirms that consumers put this at the top of their list of factors when they are deciding where to buy. No matter how fabulous your product may be, Poor service will drive away customers.
Alternatively,people who get good service will remember you and come back even when the product didn't exactly meet their need or expectations.
40% of customers who have a bad service experience tell their friends. Less than 20% tell their friends about a good experience. If you can get rid of the bad service, you're already winning. If you can replace it with consistently good service, you're batting a thousand !!.
Alternatively,people who get good service will remember you and come back even when the product didn't exactly meet their need or expectations.
40% of customers who have a bad service experience tell their friends. Less than 20% tell their friends about a good experience. If you can get rid of the bad service, you're already winning. If you can replace it with consistently good service, you're batting a thousand !!.
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